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• I have a problem/question who do I contact?

I prefer a notecard sent to me with the issue you are having since IMs get capped.

• I purchased something but it’s not showing up in my inventory. This also applies to SL eating your items.

If you have purchased a no transfer item, this usually isn’t a problem. When contacting about this issue, please send your user name, transaction number, item purchased, date and time. This information can be found by logging into http://www.secondlife.com and looking at your transaction history. This allows for verification of your purchase.
Before contacting me please do the following:

1. Search your inventory for the new item and look in your recent folders.

2. Try relogging, clearing cache before logging back in. Then doing a search in your inventory.

3. Make sure you do not have me on mute. When products are sent, you get the option to decline, accept or mute. If you have muted me, you will not get your item.

• Can I get a Refund?

This option will be on a case by case basis.

• I would like to purchase a gift for a friend, how do I do that?

Most of my vendors are set up with Purchase for a friend option. Another option to purchase from a friend is to go to My shop on Xstreet SL (Formerly known as SLX)

• I have another question you haven’t covered here.

Feel free to send me a note card with your question.

Some questions have been or will be addressed on the blog here as they come up.  Please see Product How Tos for a solution if it has already been addressed. If it hasn’t feel free to drop me a note card.

• My Current Working Hours.

Normal Working Hours: Mon-Fri 6pm SLT – 9pm SLT;
Saturdays 5 pm SLT – 11 pm SLT;
Prior arrangements can be made.
Notecards can be dropped at any time.
Due to current RL work schedule changes, these times may not be accurate on a day to day basis.